Portuguese language

I was trying to implement your service but I go to a part that I had to choose a language and Portuguese was not an option so I couldn’t go forward. What should we do if our main language is not available with trustprofile? Should we give up or do you have a solution?

Price

Hello,

i’ve been browsing your web for quite a bit but i cant manage to find the annual price of your trust seal. To be honest is quite paradoxical that the price is not clearly stated when we are talking about trust across the website. Is there any reason for this ?

Could you help me with that please ?

Best Regards,

Alvaro.

Hello from babykidds!

Hello! We have just registered on your platform, we like it more than the one we currently have since it has a more current image and is much more complete, we have more than 2,000 opinions collected during these 7 years, how can we import them?

Thank you!

Accents in customer reviews in HTML

Good afternoon, After switching from Evalor to Trustprofile, the accents in the customer reviews page are released in html code. https://www.trustprofile.io/es/webshop/SHINZEN_5128/reviews Please, can you solve this? Thank you

eValor is being replaced by TrustProfile!

Barcelona, 12-10-2020 – Today the online trust sell of eValor is being integrated into TrustProfile. The goal of TrustProfile, like eValor, is to show to customers if an online entrepreneur is trustworthy. Besides their own automated checks and customer review system, they combine other available trust sources into one profile. This combined profile is a very strong item for a client to asses if they can purchase safely from that webshop.

Trustprofile is the initiative of WebwinkelKeur. WebwinkelKeur has been active for 10 years in the Dutch market, and they are the biggest trust sell in The Netherlands. This company aims to bring their experience, development power and international ambitions into the Spanish market.

If a shop is approved by Confianza Online and/or Trusted Shops, those trust sells will be presented on the profile to the consumers. As for consumer reviews, Trustprofile presents the rating at Google Places, Facebook, Trustivity, Trusted Shops and Trustpilot; besides the reviews that are gathered by the system of Trustprofile itself.

An online entrepreneur can prove that the contact information presented on its Trustprofile is correct. Trustprofile will send verification codes to their address, telephone and e-mail address. If a green check mark is shown, the consumer can be sure that the presented address actually belongs to that webshop.

TrustProfile has very affordable prices for any kind of businesses and it is an excellent option specially for small and medium companies. This platform is also a great idea for Spanish websites who want to become more international and sell across their borders. In addition to Spanish, TrustProfile is also available in English, French, Italian, Dutch and German.

Possible assurances on a trustprofile

As a consumer, in an ever-growing e-commerce world, you are always looking for security. You want to know that the orders you place are delivered and the webshops you visit are safe. We like to make it clear how our members ensure a pleasant and safe shopping experience. That’s why we have developed trust badges.

The web shop owner can earn trusty badges by joining a trust source recognized by us, go through our verifications and collect reviews from previous customers. This way you as a consumer can easily check what a webshop meets and what could be improved.

What kind of badges are there and what do they mean to me?

There are several badges that can be earned. Each badge has different requirements and usually has multiple levels. The better a webshop scores, the better the badge will be shown. Below is an overview of the badges that are currently available.

 Customer review badge

As a consumer you can learn from reviews how a webshop is doing. This badge can be earned by the merchant by collecting reviews from previous customers. A badge of the highest level needs at least 50 relevant reviews and an average grade of at least nine.

Heart for the cause badge

entrepreneur badge

A good webshop owner knows what it means to offer service, take complaints seriously and act honestly and ethically. This badge can be earned by agreeing to our code of conduct.

Identity verified badge

As a consumer, you want to know who you’re buying from. This badge will therefore be unlocked when all contact details are known. In addition, data can verified annualy by mail, e-mail and telephone for the highest level of this badge.

Mediation available badge

Problems or complaints sometimes require external mediation. In the worst cases, a legal decision by a dispute committee is sometimes required. This badge shows that these matters are clearly made available to the consumer from the webshop.

Legally checked badge

Legislation in e-commerce is changing rapidly and continuously; knowing that a merchant knows and complies with these rules is therefore important. Local trustmarks inspect webshops on actual legislation. The highest level of the legal badge requires a recent inspection.

Safe browsing badge

Malware and viruses are dangerous. This badge can be earned by meeting specific protection requirements. A continuous scan unlocks a SUPER badge. A webshop without this badge is not necessarily unsafe, other measures exist.

PrestaShop integration

A TrustProfile and review system for your PrestaShop webshop?

PrestaShop reviews

The PrestaShop module provides an easy integration of TrustProfile within your PrestaShop webshop. For example, the module automatically integrates the innovative TrustProfile sidebar within your every PrestaShop website or webshop and it is possible to automatically send customers a review request after delivery of their order. With the tools of TrustProfile you show reviews without the visitor having to leave your webshop.

Show sidebar and send review invites

Follow the steps below to install the TrustProfile module at Prestashop.

  1. Download the PrestaShop module.
  2. Upload the ZIP via Prestashop’s online management interface, click on ‘Modules & Services’ and choose ‘Add module’ in the top right corner. Then upload the ZIP downloaded via WebwinkelKeur. We recommend to make a backup of your webshop before installation.
  3. The module can now be installed in the administration interface.
  4. Fill in your webshop ID and API key and configure the module (this data can be found at the bottom of the banner material page).

Test your webshop after installation and make sure there are no conflicts with other (javascript) codes. At least place a test order to check it. Do you automatically send invitations? Check your WebshopKeur dashboard under “Manage invitations” if there are no error messages and if invitations are sent correctly.

More settings including the display of the sidebar or the content of the review requests can be configured via the TrustProfile dashboard.

Integrate other TrustProfile widgets

In order to place our logo and/or review widget on your PrestaShop webshop a piece of HTML can be added. The HTML code you will find in your TrustProfile dashboard > Promotion > Widget or Banner.

An unjustified negative review… What to do?

In order to prevent damage from wrongful reviews, we do not show negative reviews for 14 days. You can use that time to remedy the problem or to challenge the review with us. However, if the negative experience turns out to be justified, we will simply publish it.

Contact the customer

First we ask you to contact the customer through our dashboard. The customer has the possibility to adjust or remove the review by himself. It is not permitted to require the customer to have his experience removed. Removal must therefore be entirely voluntary.

Request a moderation (optional)

Second if you do don’t get an appropriate response from the customer, we would like to receive a moderation request through our dashboard. It is important to indicate why the experience is unjustified and if you can prove this. In order to guarantee the quality of reviews, we only remove reviews in exceptional cases.

Write a proper response

In addition, we would like to inform you that a negative review is not necessarily bad for the positioning of your webshop. A consumer trusts the reviews of an online store more if it consists of a combination of positive and negative reviews. A negative review in its time increases the confidence in your webshop.

We want to advise you to share your side of the story by responding to this review. Always stay understanding and experienced. Potential customers read along.

Privacy rules and sending review invitations

In order to be able to inform consumers about the quality of your web store you can invite your customers to leave a review about your web store. We will then send an email on your behalf to your customers and publish their review. This email can be sent via the email address of TrustProfile.io or an email address of your choice.

In order to send the invitation, we process the following personal data: name and email address of the consumer. Optionally, the consumer’s phone number and ordered products can also be processed, e.g. to send a mobile invitation and/or collect product reviews.

The General Data Protection Regulation (GDPR) requires from you to inform your customers that you share personal information with us before a review invite is send. You can inform your customers by including the following text in your privacy policy:

We collect reviews through the platform of TrustProfile.io. If you leave a review through TrustProfile.io you are required to provide a name and email address. TrustProfile.io shares this information with us so that we can link the review to your order. TrustProfile.io also publishes your name on its own website. In some cases TrustProfile.io can contact you to give an explanation of your review. If we invite you to leave a review we will share your name and email address with TrustProfile.io. They use this information for the sole purpose of inviting you to leave a review. TrustProfile.io has taken appropriate technical and organizational measures to protect your personal data. TrustProfile.io reserves the right to make use of third parties for the purpose of providing the service. All the above mentioned guarantees concerning the protection of your personal data are also applicable to the parts of the service for which TrustProfile.io engages third parties.

Recognised trust sources

We combine several sources of trust to the TrustProfile of your webshop.

This is the list of which trust sources we index and which trust badges we award to those sources.

Trusted Shops

Originally a German e-commerce quality mark and review system. They are active in most European countries.

If you are a member of Trusted Shops. Then we present the following sources of trust on your TrustProfile:

  • Identity verifed
  • Mediation available
  • Legally checked

If you have been checked by Trusted Shops in the last 12 months, we award the super badge for ‘Legally checked’.

Confianza Online

A Spanish e-commerce association with a trustmark for its members.

If you are a member of Confianza Online. Then we present the following sources of trust on your TrustProfile:

  • Identity verifed
  • Mediation available
  • Legally checked

If you have been checked by Confianza Online in the last 12 months, we award the super badge for ‘Legally checked’. In case of disputes, a legally binding decision can be made by an external organization, that is why the members of Confianza Online receive the super ‘Mediation available’ badge.

Fevad

A French e-commerce association with a trustmark for its members.

If you are a member of Fevad. Then we present the following sources of trust on your TrustProfile:

  • Identity verifed
  • Mediation available
  • Legally checked

If you have been checked by Fevad in the last 12 months, we award the super badge for ‘Legally checked’.

BeCommerce

A Belgian e-commerce association with a trustmark for its members.

If you are a member of BeCommerce. Then we present the following sources of trust on your TrustProfile:

  • Identity verifed
  • Mediation available
  • Legally checked
  • Safe browsing

If you have been checked by BeCommerce in the last 12 months, we award the super badge for ‘Legally checked’.

Thuiswinkel Waarborg

A Dutch e-commerce association with a trustmark for its members.

If you are a member of Thuiswinkel Waarborg. Then we present the following sources of trust on your TrustProfile:

  • Identity verifed
  • Mediation available
  • Legally checked
  • Safe browsing

If you have been checked by Thuiswinkel Waarborg in the last 12 months, we award the super badge for ‘Legally checked’. In case of disputes, a legally binding decision can be made by an external organization, that is why the members of Thuiswinkel Waarborg receive the super ‘Mediation available’ badge.

Webshop Keurmerk

A Dutch e-commerce trustmark.

If you are a member of Webshop Keurmerk. Then we present the following sources of trust on your TrustProfile:

  • Identity verifed
  • Mediation available
  • Legally checked

If you have been checked by Webshop Keurmerk in the last 12 months, we award the super badge for ‘Legally checked’.

Other trustmark?

Do you use a different e-commerce label? Let us know by responding on this page. In the further development we take into account the wishes of our users.